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Terms & Conditions
Gift Vouchers, Gift Cards and/or eGift Cards are not supplied on a sale or return basis and cannot be exchanged or refunded for cash. All intellectual property (patents, patentable rights, copyright, design rights, utility models, trade marks (whether or not any of the above are registered), trade names, rights in inventions, rights in data, database rights, rights in know-how and confidential information, and all other intellectual and industrial property and similar or analogous rights existing under the laws of any country and all pending applications for and right to apply for or register the same (present, future and contingent, and including all renewals, extensions, revivals and all accrued rights of action) and other rights in the Gift Vouchers, Gift Cards, eGift Cards and New Look name are the exclusive property of New Look and its group companies (any subsidiary, subsidiary undertaking or holding company for the time being of New Look or any holding company, subsidiary or, subsidiary undertaking for the time being of that holding company. Holding company has the meaning set out in Section 1159 of the Companies Act 2006) and may not be used by or on behalf of the customer without the written consent of New Look. Customers that choose to use the Gift Card Management System hereby acknowledge that additional Terms and Conditions (available on request) will apply to the use of that web-based system. Conditions of use for Gift Vouchers and Gift Cards can be found on the reverse of the Gift Vouchers and Gift Cards supplied. Conditions of use for eGift Cards are available on request and can be found in the T&C’s section at Newlook.com; it is the responsibility of the customer to ensure that the recipient of an eGift Card is made aware of the conditions of use for eGift Cards prior to their use. New Look will hold any personal data (as defined in the Data Protection Act 1998) and customer data obtained in accordance with relevant legislation. Personal data will not be passed to any other organisation unless it is necessary to do so to fulfil obligations in providing the goods. Your data may be used to send you further information about New Look products and services. New Look shall not in any circumstances be liable for any consequential or indirect loss or damage suffered by the customer as a result of any breach by New Look of any of these Terms and Conditions. Breach of these Terms and Conditions will entitle New Look to discontinue supply immediately and seek legal remedy. These Terms and Conditions will supersede all others in the event of any dispute. English law applies to these Terms and Conditions and the parties agree to submit to the exclusive jurisdiction of the English courts. New Look is New Look Retailers Limited (Company Number 1618428) whose registered office is at New Look House, Mercery Road, Dorset, DT3 5HJ. New Look Business Solutions is a trading name of New Look Retailers Limited. The customer is the purchaser of the Gift Vouchers, Gift Cards and/or eGift Cards. Must be included in site as it is being operated by BVDN please You can contact us via email at firstname.lastname@example.org or call our helpline 0844 800 9507 Operated by BuyVouchers.net Giftcards purchased from these pages will be handled by Jordan Media Ltd - BuyVouchers.net Where can I spend my New Look Giftcards and E Cards? New Look Giftcards and E Cards can be redeemed in all New Look stores in the UK and Northern Ireland and on line at newlook.com Can I purchase a New Look Gift Cards or E Cards online using a foreign payment card? Unfortunately we can only accept orders paid for with UK credit or debit cards and placed in the UK. The website will not accept or process orders placed from outside the UK and using non UK credit or debit cards. What is the relationship between New Look and BuyVouchers.net? Buyvouchers.net is a trading name of Jordan Media Ltd who are a preferred supplier of New Look Giftcards and E Cards online. Jordan Media Ltd hosts this part of the website, takes your orders, manages the payment process and fulfills and delivers your orders. When you get your credit/debit statement the description will read buyvouchers.net. How much can I buy online? This site caters for customers placing individual gift orders to be sent to friends and family. Orders up to £250 can be placed and sent to either the cardholder's registered address or a secondary address, ie a different address to where the payment card is registered. If you are a business wishing to purchase a larger amount of gift cards for e cards then please visit www.newlookbusinesssolutions.com How do I contact you with questions about New Look Giftcards and E Cards online? You can contact us via e-mail at email@example.com or call our helpline 0844 800 9507. The giftcard call centre operates Mon-Fri 9am-5.30pm, excluding public holidays. How will I know when my order is processed? As soon as you place your order, you will receive an e-mail from us, informing you that your order has been received and is being processed. Before your requested delivery date you will receive another e-mail informing you that your Gift Vouchers have been despatched to your chosen recipient. If there is a problem with your order, you will be contacted via e-mail or telephone. On some occasions we may be unable to proceed with an order, if this is the case you will be informed via e-mail or telephone. If you feel that your order has been unjustly failed, please place another order on our website using a different form of payment. What if I've made a mistake on my order? If you have made a mistake on your order, please ring our helpline 0844 800 9507 and we will do our best to correct it for you. Do New Look Giftcards and E Cards have an expiry date? They will have the value removed if it is not used for 24 consecutive months.