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John Lewis

John Lewis Partnership gift cards are perfect flexible presents for any occasion. The recipient can then use our gift card to shop in John Lewis or Waitrose shops or online, up to the value that you've placed on the card. Our gift cards remain valid for 24 months after the last activity, which includes making a balance enquiry.

National Gift Card is the best place for you to order John Lewis gift cards. Please contact us for more information on bulk purchasing and individual fulfilment of gift cards or for assistance with your gift card programme.

Terms & Conditions

John Lewis Partnership gift cards are perfect flexible presents for any occasion. You can buy in any denomination (starting at £10 online, £1 in our shops), and have them despatched to any UK postcode for a small charge, together with a card and gift message. If you buy a gift card yourself, you'll also receive an envelope so that you can send it on as a gift if you wish.

The recipient can then use our gift card to shop in John Lewis or Waitrose shops or online, up to the value that you've placed on the card. Our gift cards remain valid for 24 months after the last activity, which includes making a balance enquiry.

You can redeem gift cards in John Lewis or Waitrose shops. You can also use them to buy goods over the telephone or online at johnlewis.com or waitrose.com, as part or full payment for goods.

The following exclusions apply to use of our gift cards:

 John Lewis Gift List, John Lewis restaurants and cafes, waitrosedirect.com, waitrosecellar.com, all petrol stations

 Welcome Break Waitrose shops; Waitrose Cookery School; Leckford Farm Shop and Nursery; waitrosegarden.com; Waitrose licensed shops in UAE

 Magazine subscriptions, photo printing or software downloads on johnlewis.com

 You can't use a gift card to discharge indebtedness on any account or credit card issued by John Lewis PLC, Waitrose Ltd, or John Lewis Financial Services Ltd, or use them for the purchase either directly or indirectly of any financial product or service, including John Lewis gift vouchers

How to use a gift card when shopping online

Shop as usual on the website and then proceed to checkout. During checkout you'll be asked to enter 2 codes for each gift card you wish to use:

 the 19-digit number on the back of the card

 the scratch-off PIN on the back of the card

For multiple gift cards, enter one set of codes at a time.

After entering the gift card codes, your order balance will be automatically updated with credit to the value of the gift card(s). If there's any balance to pay, you can use a debit or credit card in the usual way.

If you don't spend the full value of the gift card(s), the remainder stays as a balance on the gift card for you to spend another time. Your gift card remains valid for 24 months following activity, which can include a balance enquiry if you still have credit on your card, but please note that you can't top up your card with additional credit.

If you return goods you've purchased online using your gift card, then in most instances we'll credit your online shopping account against further purchases. You may also return goods to any John Lewis shop, where we'll give you a further gift card. This does not affect your statutory rights.

If you find that your gift card is not accepted at checkout, check the card number and the PIN and try again. If you continue to experience difficulties, email our Customer Service team, or call us on 03456 049 049 between 7am and midnight, 7 days a week.

Full-Service Fulfilment Solutions

Never risk keeping gift card stock in-house again. Let National Gift Card look after everything including delivery of gift cards and eGift cards directly to your recipients.

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