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Welcome Caroline - our new Operations Manager

22 May, 2018

We are delighted to announce that Caroline Hiller has joined National Gift Card Europe as Operations Manager. She brings with her a wealth of experience in operations, change and project management and customer services.  She will be a great asset to our team and to our clients. Find out a bit more about Caroline below…

Can you tell us a bit about your background?

Most recently I was employed by a company providing print and distribution solutions to the training industry. My role evolved from one of customer service to looking after the operations side of the business.  Previously I have worked in retail banking providing mortgage services, but started off my working life sat on a checkout - the best training you can have for how to deal with customers!

What attracted you to National Gift Card Europe?

I felt ready for a change and, whilst looking at different opportunities, I became aware of the role with National Gift Card Europe. I was looking to broaden my career but ideally to stay within an operations environment and continue working with a team of people. Having previously worked with Clare Wailing (Head of Operations at National Gift Card Europe) for a number of years, I understood what the company was looking for and it felt like a great fit.

What are you most looking forward to about your role at National Gift Card Europe?

I love the ethos of the company - people are the most important part of any business and I feel like this is a belief fully supported here. I am looking forward to learning more about the business, how it has become so successful and also working with the great team already here.

Finally, can you tell us what your guilty pleasure is?!

Netflix! I don’t watch a lot of TV, however I can easily lose half a day streaming new shows. If the weather is miserable then sofa, comfies, food and Netflix is pure bliss! Otherwise it has to be sunshine - the sun on your skin is possibly the best feeling ever! Although not the sunburn...!

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