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Steeped in history and tradition, Arsenal Football Club has thrived on a pioneering and innovative spirit that has existed throughout its 125 years in existence. While society and football may have changed during this time, Arsenal has always served to create a sense of community for people in Islington, across the UK and now around the world.

Arsenal Football Club exists to make fans proud wherever they are in the world and however they choose to follow the club.

Put a smile on a fan's face by offering them an Arsenal gift card to spend in store and online on a huge range of Arsenal merchandise including clothing, accessories and gifts. Not available on match day tickets or memberships.  

 Order in bulk, or as part of an Individual Fulfilment or API service.

Terms & Conditions


1 Purchase.

1.1 The Arsenal Football Club PLC (a company registered in England and Wales under company number 109244 and with its registered office and main trading address at Highbury House, 75 Drayton Park, London, N5 1BU

1.2 The Gift Cards sold at Retail Stores or at participating retailers selected by Arsenal can be purchased with an initial value between £10 minimum and £500 maximum and are sold in Pound Sterling only.

1.3 The Gift Cards sold on the Online Store can be purchased in Pound Sterling, Australian Dollar, United States Dollar or Euro (only one currency per Gift Card.

2 Redemption.

2.1 The Gift Cards can be redeemed at Retail Stores or on the Online Store. Using a Gift Card balance to purchase Arsenal match tickets or memberships is not permitted.

2.2 If your purchase amount is less than the balance on the Gift Card, the unused balance will be carried over and can be used for purchases at a later date.

2.3 If your purchase amount exceeds the value of the balance on the Gift Card, the remaining amount must be paid with other acceptable tender.

2.4 You can check the balance of your Gift Card at any Retail Store or on the Online Store.

2.5 The normal Arsenal Return/Exchange Policy (available on www.arsenaldirect.arsenal.com) is consistently applied to any product purchased with a Gift Card.

2.6 When making a purchase in a Retail Store using a Gift Card that is not Pound Sterling, Arsenal will apply a currency exchange rate at the time of purchase. If a refund is later requested, the currency equivalent of the refund may not be equal to the currency equivalent of the original purchase amount, due to fluctuations in currency exchange rates. There may therefore be either a residual windfall or shortfall on the Gift Card. If there is a shortfall, the remaining amount must be paid with other acceptable tender.

3 Topping Up

3.1 Gift Cards can be topped up (in Pound Sterling only) at Retail Stores only, subject to the minimum and maximum values outlined in section 1 above.

3.2 The maximum balance permitted on a Gift Card after topping up is £1000.

4 Restrictions.

4.1 Gift Cards and/or any unused balance cannot be redeemed or exchanged for cash.

4.2 Refunds will not be given for the purchase of a Gift Card (save for Gift Cards purchased on the Online Store where you may request a refund at any time within fourteen calendar days beginning on the day after you received the Gift Card provided that the Gift Card is unused (such refund to be processed in accordance with the normal Arsenal Return/Exchange Policy available on www.arsenaldirect.arsenal.com).

4.3 Damaged, altered or cancelled cards will not be accepted.

4.4 Gift Cards, and any unused balance, will expire 24 months from the date that the Gift Card was last used or (if un-used) the date that the Gift Card was issued.

4.5 A Gift Card cannot be used to purchase another Gift Card.

5 Loss.

5.1 The Gift Cards should be handled like cash. Arsenal is not responsible for lost or stolen Gift Cards. The Gift Cards can be used by anyone in possession of the Gift Card and Arsenal personnel are not obliged to check the identity of a person using the Gift Card. Gift Cards will not be replaced if lost or stolen.

6 Contact.

6.1 Any questions can be directed to any of our Retail Stores or e-mail <new email address>

7 Amendment.

7.1 Arsenal reserves the right to amend these terms and conditions from time to time where it considers it reasonable and necessary to do so.

8 Governing Law.

8.1 These terms are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction in connection with any disputes or claims.

Purchase Gift Cards for your Business

Whether you need 10 gift cards or 10,000 gift cards for your business, order through our easy-to-use online ordering portal ngcdirect.co.uk.

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